Life at Glassbond
Life at Glassbond (NW) LTD is all about working together to achieve and exceed customer expectation. We are a family run business with a very strong team ethic, we work hard, but believe in a healthy work life balance. We want people who show a passion for what we do and a desire to develop the products we design and produce. In short we want people to help shape our success. In return we offer competitive salaries, performance related bonuses, a contributory pension scheme and sensible working hours.
With 2 divisions, 3 manufacturing departments, R&D facilities and a global sales operation there is always opportunity for variety and progression for those who want it. If you want to be part of a team and reap the rewards that life at Glassbond (NW) LTD will bring, then simply get in touch when a suitable position is available. We look forward to working with you.
SALES OFFICE SUPERVISOR REQUIRED
An experienced Sales Office Supervisor is required at Glassbond (NW) LTD.
Glassbond (NW) LTD are a long established local manufacturer of organic and inorganic adhesives for supply to the global lighting industry. Glassbond also produces a range of high temperature cements, primarily for supply to a variety of customers and industries across Europe and the Far East.
Based on the same site as Glassbond in St Helens, subsidiary Moulding Compounds Ltd manufactures and supplies thermoset moulding materials utilised in the manufacture of lawn and crown green bowls by our customer base located in the UK and Australia.
Glassbond (NW) LTD are seeking an individual with a proven track record in sales order processing both for UK and export customers. Due to the niche nature of our product base and the close relationship we enjoy with our customer base, customer support and after sales service is key to our continued success.
The successful applicant will in addition to an in depth knowledge of export sales, will possesses the ability to lead, mentor and inspire a small team of sale processing and material purchasing personnel. A quality focussed, driven approach to work is also very important with the ability to manage the department efficiently to provide day to day sales support to customers and internally within the Glassbond organisation.
The Sales Office Supervisor will work closely with other departments on site in providing support and expertise across the business units, with particular emphasis on satisfying the demands and needs of customers and in addition, creating added value. Reporting to the Managing Director you will be expected to manage the department to meet and exceed satisfactory levels of customer service.
Hours per week =37.5
Salary = £Competitive + Bonus + Contributory Pension Scheme.
Your main duties will include, although not limited to:
Provide clear and consistent leadership of the sales department.
Deal with customer queries from the UK and abroad.
Production of applicable documentation for export – Bills of Lading, letters of credit etc.
Fully conversant with INCO Terms, familiar with sourcing and booking air, sea and land freight consignments and associated paperwork.
Respond to requests for products, availability, lead times and prices as well as delivery dates.
Ensure that business targets are met.
Manage electronic and paper filing systems.
Use a range of office software including email, spreadsheets and databases to ensure the efficient running of the office.
To be considered for the role, you will ideally have the following experience, skills, qualifications and attributes:
Experience in a similar role.
Proven track record in sales order management and administration.
Freight forwarding knowledge – familiarisation with Incoterms.
Air, sea and road freight experience.
An excellent telephone manner.
Good communication skills, both written and verbal.
Ability to work within a team in a busy office environment.
Driven, with the tenacity to get the job done.
Confident, professional with a ‘can do’ attitude.
If you wish to be considered for the role, please send all applications by email to our Operations Manager: email@example.com
Closing date for applications January 31st 2019.